Q1: Where do I file a cyber crime complaint in India?
You have three options:
1. National Cyber Crime Reporting Portal: cybercrime.gov.in — the fastest and most convenient option for most cyber crimes
2. Local Cyber Crime Cell: Every state police has a dedicated Cyber Crime Cell. Visit your nearest one with evidence
3. Regular Police Station: Under Section 154 CrPC, any police station must register your FIR regardless of jurisdiction
Q2: What types of cyber crimes can I report?
The portal handles:
- Online financial fraud (UPI fraud, credit card fraud, banking fraud)
- Social media crimes (hacking, impersonation, morphed images)
- Cyber bullying and stalking
- Ransomware and hacking
- Child sexual abuse material (CSAM)
- Email phishing and identity theft
Q3: What evidence should I collect before filing a complaint?
Preserve the following:
- Screenshots of all communications, transactions and fraudulent content
- Bank statements showing fraudulent transactions
- Email headers (full headers, not just the visible portion)
- URLs of fraudulent websites
- Transaction IDs and reference numbers
- Any phone numbers or email addresses used by the fraudster
Q4: What is the time limit for filing a cyber crime complaint?
There is no strict limitation period for filing a cyber crime complaint. However, the sooner you report, the better the chances of:
- Freezing fraudulent bank accounts before money is transferred
- Preserving digital evidence before it is deleted
- Identifying and apprehending the perpetrator
For financial fraud, report within 24 hours to the National Helpline 1930 for the best chance of fund recovery.
Q5: What happens after I file a complaint?
1. Acknowledgement: You receive a complaint number
2. Investigation: Cyber Crime Cell investigates, which may involve coordination with banks, telecom companies and other agencies
3. FIR Registration: If a cognisable offence is made out, an FIR is registered
4. Chargesheet: Upon completion of investigation, a chargesheet is filed in court
5. Trial: The matter proceeds to trial
Q6: Can I recover money lost in online fraud?
Yes, in many cases. The Government of India's Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS) enables real-time coordination between banks and law enforcement to freeze and recover fraudulently transferred funds. The key is to report within the first few hours.
Q7: Do I need a lawyer to file a cyber crime complaint?
You do not need a lawyer to file a complaint. However, legal assistance is strongly recommended if:
- The amount involved is significant
- The matter involves complex technical evidence
- You are facing harassment or threats
- The case involves cross-border elements
Nyaya Siddhanta's Cyber Law team provides end-to-end support for cyber crime victims — from complaint filing to court proceedings.