Overview
The Consumer Protection Act 2019 significantly strengthened consumer rights in India, introducing e-filing, product liability, and the Central Consumer Protection Authority (CCPA). Nyaya Siddhanta's Consumer Forum practice helps both consumers and businesses navigate this evolved framework.
For consumers, we handle complaints involving defective goods, deficient services, unfair trade practices, misleading advertisements, e-commerce disputes, real estate builder complaints, banking and insurance grievances, medical service complaints, and education fee disputes. We file and argue cases before District Consumer Commissions, State Consumer Commissions and the National Consumer Disputes Redressal Commission (NCDRC).
For businesses (retailers, wholesalers, service providers, e-commerce platforms), we provide defence representation before consumer forums, compliance advisory to minimise consumer complaint exposure, product liability risk assessment, and drafting of consumer-compliant terms of service, return policies and warranty documentation.
We also advise on the Central Consumer Protection Authority (CCPA) proceedings, product recall compliance, and e-commerce platform obligations under the Consumer Protection (E-Commerce) Rules 2020.
How AI Powers This Service
AI strengthens our consumer law practice:
• Complaint Strength Analyser — AI assesses the merits of a consumer complaint against forum precedents before filing
• Forum Precedent Search — semantic search across consumer commission orders to identify favourable precedents
• Compensation Quantum Estimator — AI models predict likely compensation awards based on similar decided cases
• E-Commerce Compliance Audit — automated review of platform policies against Consumer Protection (E-Commerce) Rules 2020
• CCPA Order Monitoring — real-time tracking of CCPA orders, product recalls and enforcement actions
• AI-Drafted Complaints — structured consumer complaint drafting with AI assistance for maximum impact